Frequently Asked Questions

What if I have forgotten my password?

On the log in page, click on ‘Forgot Your Password’ then simply enter your email address and we will send you a link to reset your password.

Should you forget your email address you will need to contact our English-speaking customer services team by emailing We aim to resolve any queries within 24 hours – except for weekends. Our team work Monday – Friday 8am – 5pm (GMT / BST).

Can I see ex VAT prices?

Yes, there is a link at the top right of each page where you can control the prices to be ex-VAT or including VAT.

Can I amend my order once it has been submitted?

Unfortunately, due to the speed of the order going through directly to our distribution centre to process for delivery, we are unable to amend or cancel any orders once they have been submitted.

Can I track my order?

Unfortunately at present this is not possible, however, contact our English-speaking Customer Service Team on +(44)1935 385685 or by email Please include your Order Reference number for a quick response.